Beyond problem identification : valuing methods in a 'system usability practice'

............................................................................................................................................... 7 TABLE OF CONTENTS........................................................................................................................... 9 LIST OF FIGURES ................................................................................................................................. 15 LIST OF TABLES ................................................................................................................................... 18 PART I ...................................................................................................................................................... 20 INTRODUCTION AND LITERATURE REVIEW ............................................................................ 20 CHAPTER 1: INTRODUCTION ........................................................................................................... 21 1.1 GENERAL OVERVIEW ....................................................................................................................... 21 1.2 SETTING THE SCENE.......................................................................................................................... 22 1.2.1 Argument 1: Understanding practice better to improve the transfer of tools, methods and knowledge from research to practice................................................................................................ 22 1.2.2 Argument 2: Moving outward from technical issues to understanding wider aspects of usability practice for its own sake .................................................................................................... 23 1.2.3 Summary .................................................................................................................................. 24 1.3 RESEARCH APPROACH ...................................................................................................................... 24 1.4 SCOPE OF THE THESIS ....................................................................................................................... 25 1.5 THESIS SUMMARY AND RESEARCH CONTRIBUTIONS ......................................................................... 26 1.6 STRUCTURE OF THE THESIS............................................................................................................... 27 1.6.1 Summary of the thesis parts ..................................................................................................... 28 1.6.2 Summary of the thesis chapters ............................................................................................... 29 1.7 CONCLUSION .................................................................................................................................... 32 CHAPTER 2: LITERATURE REVIEW ON HCI PRACTICE.......................................................... 33 2.1 PRESCRIPTIVE HCI ........................................................................................................................... 33 2.2 INTERVIEWING PRACTITIONERS ........................................................................................................ 36 2.3 TESTING RESEARCH IN PRACTICE...................................................................................................... 42 2.4 CASE STUDIES OF HCI PRACTICE...................................................................................................... 46 2.5 CONCLUSION .................................................................................................................................... 54 CHAPTER 3: QUALITATIVE RESEARCH AND THE GROUNDED THEORY APPROACH... 55 3.